Privacy Policy

1. Introduction

Welcome to NeonRaid ("we", "us", "our"). We operate the website located at neonraid.pro (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By accessing or using neonraid.pro, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Name and email address when you subscribe to our newsletter
• Name, email address, phone number, and message content when you submit a contact form
• Your state of residence when completing subscription forms
• Any other information you choose to provide in communications with us

2.2 Information Collected Automatically

When you visit neonraid.pro, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and technical information
• Cookie data (see our Cookie Policy for details)

2.3 Age Verification Data

We collect session-based confirmation of age (18+) to comply with our platform's adult-only requirement. This is stored in your browser's session storage and is not transmitted to our servers.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To send you our newsletter and community updates (with your consent)
• To respond to your enquiries and provide customer support
• To improve and optimise our website and user experience
• To analyse usage patterns and monitor site performance
• To comply with legal obligations under Australian law
• To enforce our Terms of Service and protect the safety of our community

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website (e.g., hosting, analytics, email delivery), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority in Australia
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where the acquiring party agrees to honour this Privacy Policy
• With Your Consent: For any other purpose with your explicit consent

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscribers' data is retained until they unsubscribe. Contact form submissions are retained for up to 2 years.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Complain about a breach of the Australian Privacy Principles
• Opt out of direct marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies on neonraid.pro. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Third-Party Links

Our Site may contain links to third-party websites, including responsible gaming support organisations. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

NeonRaid is strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on neonraid.pro with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, NeonRaid, Level 2, 450 George Street, Sydney NSW 2000, Australia
• Phone: +61 2 9123 4567

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.