This Privacy Policy describes how NeonRaid Media Pty Ltd (ABN 00 000 000 000) ("NeonRaid", "we", "us", or "our") collects, uses, discloses, and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all users of the website located at https://neonraid.pro (the "Website").
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website.
1. Who We Are
NeonRaid Media Pty Ltd is an Australian media company specialising in video game reviews, esports tournament coverage, and gaming news. Our registered office is located at Level 12, 680 George Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].
2. Information We Collect
We collect personal information only when it is reasonably necessary for our functions and activities. The types of personal information we may collect include:
2.1 Information You Provide Directly
- Contact form submissions: your name, email address, and the content of your message when you contact us through the Website.
- Newsletter subscriptions: your email address when you subscribe to our newsletter.
- Tournament interest registrations: your name and email address when you register interest in a tournament.
2.2 Information Collected Automatically
- Log data: your IP address, browser type and version, pages visited, time and date of visits, and referring URLs.
- Cookies and similar technologies: as described in our Cookie Policy.
- Analytics data: aggregated, de-identified data about how visitors use the Website, collected through analytics tools.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries and provide customer support.
- To send you our newsletter and gaming content updates (where you have subscribed).
- To notify you about tournament registrations and events you have expressed interest in.
- To improve and personalise your experience on the Website.
- To analyse Website traffic and usage patterns in aggregate form.
- To comply with our legal obligations under Australian law.
- To protect the security and integrity of the Website.
4. Legal Basis for Processing
We process your personal information on the following grounds:
- Consent: where you have given clear consent for us to process your personal information for a specific purpose (e.g., newsletter subscription).
- Legitimate interests: where processing is necessary for our legitimate interests, such as improving our Website and services, provided those interests are not overridden by your rights.
- Legal obligation: where processing is necessary to comply with a legal obligation.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to:
- Service providers: third-party vendors who assist us in operating the Website and delivering services (e.g., email delivery providers, analytics platforms), subject to confidentiality obligations.
- Legal authorities: when required by law, court order, or governmental authority.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the APPs.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
- HTTPS encryption for all data transmitted to and from the Website.
- Access controls limiting who within our organisation can access personal information.
- Regular security assessments of our systems and processes.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Contact form submissions are retained for up to 24 months.
- Newsletter subscriber data is retained until you unsubscribe.
- Log and analytics data is retained for up to 26 months in aggregate form.
8. Your Rights
Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:
- Access: request access to the personal information we hold about you.
- Correction: request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Complaint: lodge a complaint with us if you believe we have breached the APPs.
- Unsubscribe: opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.
9. Cookies
Our Website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Complaints
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer at [email protected]. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Contact Us
For any questions or concerns about this Privacy Policy or our privacy practices, please contact:
NeonRaid Media Pty Ltd
Privacy Officer
Level 12, 680 George Street
Sydney NSW 2000, Australia
Email: [email protected]